The stakes are higher when your workplace is a healthcare facility. So how do you build a caring culture that supports coworkers just as effectively as it supports patients—and what lessons can other industries learn? Jodi Kovitz speaks to Mike Kessel, the award-winning CEO of Cleveland Clinic Canada, about the culture of empathy, resilience and practicality that defines his company’s brand of healthcare.
The stakes are higher when your workplace is a healthcare facility. So how do you build a caring culture that supports coworkers just as effectively as it supports patients—and what lessons can other industries learn?
Jodi Kovitz speaks to Mike Kessel, the award-winning CEO of Cleveland Clinic Canada, about the culture of empathy, resilience and practicality that defines his company’s brand of healthcare.